Conversion Corner

posted on 11/1/2015 in General

VIEW CONVERSION INFO IN PDF FORM

ONLINE BANKING: FAQ’S

Is Online Banking changing?
Yes.  Our Online Banking will have a new look and will offer new, convenient features!

What will the new Online Banking look like?
Here's a sneak-peak:Online Banking Sample  

How will I log into my Online Banking Account for the first time on/after November 2?

  • Go to www.c1stcu.com
  • Enter your Online Banking ID  
    *** If your current ID starts with an alpha character, use the same ID as before. ***
    *** If your current ID starts with a non-alpha character, your ID will be your member number. ***
     
  • Enter your TEMPORARY PASSWORD
    *** Your temp password is “C1ST” (all CAPS) plus the last four digits of your social security number.  (Ex: C1ST1234) ***
  • You will now be prompted to set up a new Online Banking ID, Password and Security Preferences. 

BUSINESS ONLINE BANKING USERS:

  • Click on Account Access, then select Business
  • Enter your Company ID and Business Online Banking ID (both fields will be your Online Banking ID initially)
    ***If your current Business Online Banking ID starts with an alpha character, use the same ID as before.  
    ***If your current Business Online Banking ID starts with a non-alpha character, your new ID is “C” plus your current Online Banking ID. 
  • Click Login
  • Enter your temporary password
    ***Your temporary password is C1ST (all CAPS) plus the last four digits of your Tax Identification Number (TIN).      

Will I be able to see my transaction history prior to November 2?
Transaction history prior to November 2 will not be viewable though Online Banking, Mobile Banking, or Telephone Banking.  You will receive a PRINTED statement for your October 2015 transactions.

Will I be able to access eStatements prior to November 2?
All of your eStatements prior to November 2 will be available at the beginning of 2016.  

What if I have a question or need a copy of an account transaction?
We’re happy to help you with that.  Please stop by your local branch, email memberservice@c1stcu.com or call 866.360.5370.

BILLPAYER: FAQ’S

Is Bill Payer changing?
Our BillPayer Service will remain the same as it currently is.

Will I still be able to access my personalized payee information?
Yes. Your personalized BillPayer information, including payees, will all be brought forward.

Will the payments I submit be processed the same?
The way we process your payments is changing.  When a payment is scheduled in BillPayer, the funds will not be withdrawn from your account until the payment is due. 

MOBILE BANKING: FAQ’S

Is Mobile Banking changing?
Yes. Mobile Banking will have a new look and new, convenient features!

What will the new Mobile Banking look like?
Here's a sneak-peak:
MobileImage1

How will I log into Mobile Banking for the first time on/after November 2?

24-HOUR TELEPHONE BANKING: FAQ’S

Is the 24-Hour Telephone Banking changing?
Yes. Our 24-Hour Telephone Banking prompts will be different. Please listen carefully to the new prompts.   A guide can also be found on this page.

How will I access my account with 24-Hour Telephone Banking for the first time on/after November 2?

  • Dial the 24-Hour Telephone Banking Number: 888.684.7989
  • Enter Your MEMBER NUMBER.
  • Your PIN has changed. Your temporary PIN is set to the last four digits of your Social Security Number.
  • You will be asked to select a new PIN.

CONVERSION 'TO DO' CHECKLIST

  • ‚ÄčNote the conversion on your calendar:    Friday, October 30 - Sunday, November 1.  
  • All C1st locations will be closed at 5:30 PM on Friday, and will re-open normal business hours on Monday, November 2.  During this time, Online Banking, Mobile Banking, and our Telephone Banking Services will be unavailable.
  • Visit a branch prior to conversion weekend for any special in-branch transactions you may need.   
  • Have alternative payment methods available, including cash, credit cards and checks.  C1st ATMs will be in service, and you can still use your VISA Debit Card during this time, however, transaction limits will apply.
  • Transactions made during conversion weekend will not appear on your account until the conversion has been completed.  Balances will reflect funds as of October 30.

ONLINE BANKING ID & PASSWORD REQUIREMENTS

ID REQUIREMENTS 

  • Must be 6-20 characters with a minimum of 1 non-alpha character. 
  • Must start with an alpha character. 
  • Your new Online Banking ID WILL NOT be case sensitive.
  • Note: You will only have to reset your Online Banking ID if it currently starts with a non-alpha character. 

PASSWORD REQUIREMENTS

  • Please create a unique password of your choice. 
  • Must be 6-20 characters with a minimum of 1 non-alpha character. 
  • Your new Online Banking Password WILL be case sensitive. 

SECURITY IMAGE/WATERMARK & SECURITY QUESTION REQUIREMENTS

  • Select a security image by using the ‘prev’ or ‘next’ button.  Click on the image to select and then ‘submit’.
  • Answer three idenification questions as an extra layer of security for Online Banking. 
  • Security question answers WILL NOT be case sensitive. 

UNDERSTANDING YOUR RECEIPT

  • Here’s a sneak peak:
    receipt
  • PLEASE NOTE: Your ‘ACCOUNT NUMBER’ is your ‘MEMBER NUMBER’.
  • The four digit checking, savings or loan type listed at the end of each individual account is referred to as Share ID’s, and help to identify each of your seperate deposit and loan accounts. 

24 HOUR TELEPHONE BANKING GUIDE

888-684-7989
Please listen carefully.  Prompts have changed.

  • 1) Account Balance --- Provides the available balance and current balance, minus any holds.
  • 2)  Account History --- Search for checks or deposits by date(s), amount/range, or check number. 
  • 3)  Funds Transfer Activities

    1. Transfer funds immediately
    2. Schedule a funds transfer
    3. Payments
       (1) Immediate
       (2) Schedule
   4. Hear existing scheduled transfers
   5. Delete an existing transfer

  • 4)  Card Services
  • 5)  Merchant Check Verification
  • 6)  Account Management

1. Stop Payment Activities
  (1) Stop payment on a specific check number
  (2) Stop payment by a range of checks
  (3) Stop payment inquiry
2. Future dated transactions
3. Change PIN 

  • Global Commands:

Operator (0)
Main Menu (3*)
Go Back (*)
Skip (5*)
Repeat (#)
Hang Up (7*)

IMPORTANT INFORMATION FOR QUICKEN, QUICK BOOKS & MINT USERS:

For a full list of conversion details and instructions regarding Quicken, QuickBooks and Mint please refer to the INTUIT PRODUCT USER GUIDE prior to performing your first download on the new system.

INTUIT PRODUCT USER GUIDE

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