ONLINE BANKING: FAQ’S
Is Online Banking changing?Yes. Our Online Banking will have a new look and will offer new, convenient features!
What will the new Online Banking look like?Here's a sneak-peak:
Will I be able to see my transaction history prior to November 2?Transaction history prior to November 2 will not be viewable though Online Banking, Mobile Banking, or Telephone Banking. You will receive a PRINTED statement for your October 2015 transactions.
Will I be able to access eStatements prior to November 2?All of your eStatements prior to November 2 will be available at the beginning of 2016.
What if I have a question or need a copy of an account transaction?We’re happy to help you with that. Please stop by your local branch, email firstname.lastname@example.org or call 866.360.5370.
Is Bill Payer changing?Our BillPayer Service will remain the same as it currently is.
Will I still be able to access my personalized payee information?Yes. Your personalized BillPayer information, including payees, will all be brought forward.
Will the payments I submit be processed the same?The way we process your payments is changing. When a payment is scheduled in BillPayer, the funds will not be withdrawn from your account until the payment is due.
Is Mobile Banking changing?Yes. Mobile Banking will have a new look and new, convenient features!
What will the new Mobile Banking look like?Here's a sneak-peak:
***iPhone: https://itunes.apple.com/us/app/community-1st-credit-union/id1051098179?ls=1&mt=8 ***iPad: https://itunes.apple.com/us/app/community-1st-credit-union/id1051102722?mt=8
Is the 24-Hour Telephone Banking changing?Yes. Our 24-Hour Telephone Banking prompts will be different. Please listen carefully to the new prompts. A guide can also be found on this page.
SECURITY IMAGE/WATERMARK & SECURITY QUESTION REQUIREMENTS
1. Transfer funds immediately
2. Schedule a funds transfer
4. Hear existing scheduled transfers
5. Delete an existing transfer
1. Stop Payment Activities
(1) Stop payment on a specific check number
(2) Stop payment by a range of checks
(3) Stop payment inquiry
2. Future dated transactions
3. Change PIN
Main Menu (3*)
Go Back (*)
Hang Up (7*)
IMPORTANT INFORMATION FOR QUICKEN, QUICK BOOKS & MINT USERS:
For a full list of conversion details and instructions regarding Quicken, QuickBooks and Mint please refer to the INTUIT PRODUCT USER GUIDE prior to performing your first download on the new system.
INTUIT PRODUCT USER GUIDE
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