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You'll 'C' The Difference

posted on Friday, September 25, 2020 in Personal Banking

C the difference

At C1st, one of our five brand promises is having the right technology for today and tomorrow. We’re excited to announce we are providing our members with an upgraded Online & Mobile Banking experience you are sure to love, coming in October.   You'll 'C' the Difference!

Important details about this upgrade will be sent via email, mail, and newsletters in the coming weeks.  

If you have recently moved, or changed your telephone number / email address - please make sure you have updated this information with C1st.  It will not only help to ensure you’re receiving these and any other important notifications, it will help ensure a seamless Online Banking transition.
 

Please note the following IMPORTANT information:

  • The go-live date for our new online banking solution is October 20, 2020.
  • We will send you important information about logging in and utilizing the new system to the contact information you have listed in our current system. It is imperative that you update your contact information in the existing system ASAP.

To update your contact information in online banking:

  • Click on Settings
  • Enter your most recent contact information
  • Click Submit

To update your contact information in mobile banking:

  • Click on Settings
  • Click on Profile
  • Enter your most recent contact information
  • Click Submit

What’s changing?

Our Digital Banking will soon offer a unified experience (look and feel) across all devices, whether you are logging in via your computer or C1st mobile app.  You will need to go to the app store to download our new app. If you prefer to do everything through the app, you’ll never even have to log into your computer.  

NOTE:  BillPayer will be temporarily unavailable October 19th at 1:00 PM CST, until the morning of October 20th.   During this time your scheduled payments will still be processed, however you will not be able to maintenance an existing payment or schedule a new payment until October 20th.


What’s not changing?

Don’t worry, there will be no disruption to ATM access, your ability to use debit/credit cards, or write checks during the upgrade.  Your account numbers, routing number, bill pay and direct deposit information will remain the same. 

Logging in for the first time on 10.20.2020:

  • If you currently use our Mobile Banking App, you will need to go to the app store and download our new app.  Please search for ‘Community 1st CU’.   It will look like this: appicon   Once downloaded, please delete our old app.   

  • You can also log in through your computer, by clicking “LOGIN” at the top of our website.
  • You will no longer see a personal image or be asked to verify security questions within Online Banking. This Multi-Factor Authentication will be replaced with a Secure Access Code (a one-time code delivered via text, email, or phone call that will allow access to your new digital banking platform). The code is good for 15 minutes.
    •     Enter your Online Banking ID and Password as usual.
    •     This will prompt your Secure Access Code, where you will choose to have your code delivered via text, email or phone call.
    •     If you do not have a valid email address or phone number on file, please call us at 866.360.5370, email memberservice@c1stcu.com, live chat or stop by your local branch to update your contact information.
    •     After you enter your Secure Access Code, you will be prompted to set a new password.
    •     Please note the new password requirements, which will be listed.
    •     You will need to accept the Terms and Conditions, by reading and scrolling to the bottom.
    •     If you plan to use the device you are on regularly, please make sure to click Register Device.

login process screenshots


Visit our listing of FAQ's for more details, and start getting excited for all new desktop, mobile and tablet banking.  You’ll definitely “C” the difference.

UPGRADE FAQ's

INFORMACIÓN EN ESPAÑOL

PREGUNTAS Y RESPUESTAS IMPORTANTES EN ESPAÑOL