News/Blog

Section Menu

You'll 'C' The Difference

posted on Monday, November 9, 2020 in Personal Banking

C the difference

At C1st, one of our five brand promises is having the right technology for today and tomorrow. We are excited to have recently launched an upgraded Digital Banking experience you are sure to love.   You'll 'C' the Difference!

Important information about logging in and utilizing the new system can be found here!   If you do not have a valid email address or phone number on file, please call us at 866.360.5370, email memberservice@c1stcu.com, live chat or stop by your local branch to update your contact information.


What’s changing?

  • Our Digital Banking now offers a unified experience (look and feel) across all devices, whether you are logging in via your computer or C1st mobile app.
  • After October 20th, you will need to go to the app store and download our new app. If you prefer to do everything through the app, you’ll never even have to log into your computer.
  • Members and business members will have the same unified experience when logging in. Business members will no longer need to include their Company ID.
  • You will no longer see a personal image or be asked to verify security questions within Online Banking. Multi-Factor Authentication will be replaced with a Secure Access Code.

Important Info About Logging In

Logging in for the first time on 10.20.2020:

  • If you currently use our Mobile Banking App, you will need to go to the app store and download our new app.  Please search for ‘Community 1st CU’.   It will look like this: appicon   Once downloaded, please delete our old app

  • Android users:   You may need to click 'NEW' to see the new app.

google screenshot

apple app     google play store

  • You can also log in through your computer, by clicking “LOGIN” at the top of our website.
  • You will no longer see a personal image or be asked to verify security questions within Online Banking. This Multi-Factor Authentication will be replaced with a Secure Access Code (a one-time code delivered via text, email, or phone call that will allow access to your new digital banking platform). The code is good for 15 minutes.
    •     Enter your Online Banking ID and Password as usual.
    •     This will prompt your Secure Access Code, where you will choose to have your code delivered via text, email or phone call.
    •     If you do not have a valid email address or phone number on file, please call us at 866.360.5370, email memberservice@c1stcu.com, live chat or stop by your local branch to update your contact information.
    •     After you enter your Secure Access Code, you will be prompted to set a new password.
    •     Please note the new password requirements, which will be listed.
    •     You will need to accept the Terms and Conditions, by reading and scrolling to the bottom.
    •     If you plan to use the device you are on regularly, please make sure to click Register Device.

Logging in to your Business Cash Management account on/after 10.20.2020:

  • If you’re a Business Cash Management user, you will no longer need to include your Company ID to access your accounts. You will only use the Business Online Banking ID and Password fields.
  • This Multi-Factor Authentication will be replaced with a Secure Access Code.
  • Members and business members will have the same unified experience when logging in.

login process screenshots


how to videos


FAQ's

Visit our listing of FAQ's for more details, and start getting excited for all new desktop, mobile and tablet banking.  You’ll definitely “C” the difference.

UPGRADE FAQ's

Quickbooks, Quicken & MINT User Information

BUSINESS CASH MANAGEMENT INFO & FAQ's


INFORMACIÓN EN ESPAÑOL