Mobile Banking- FAQ's

Frequently Asked Questions (FAQ's)

HOW DO I ACCESS MOBILE BANKING?
In order to access C1st Mobile, you need Online Banking access (a valid Sign-On ID and Password) and a mobile device with an Internet connection.  Then, go to the App Store or Google Play Store to download the Community 1st Credit Union iPhone, iPad, or Android apps

IS THERE A FEE TO USE C1ST MOBILE?

No. C1st Mobile is free of charge.

WHAT TRANSACTIONS CAN YOU PERFORM USING C1ST MOBILE?

  • Account Summaries
  • Account Transaction History
  • Transfers
  • Access Bill Pay

WHAT HAPPENS IF I GET LOCKED OUT OF C1ST MOBILE?
As with Online Banking, you must call a Community 1st Credit Union Member Service Representative to reset your password. Once your password is reset, you must first specify your new password in Online Banking.  Once your password is set up in Online Banking, you may use your Sign-On ID and Password to immediately log in to C1st Mobile.

CAN I USE C1ST MOBILE IF I DON’T HAVE AN ONLINE BANKING ACCOUNT?
No. You must have an Online Banking Sign-On ID and Password in order to use C1st Mobile.

WHAT SMARTPHONE OPERATING SYSTEMS ARE SUPPORTED WITH C1ST MOBILE?
iPhone/iOS:

  • iOS 8
  • iOS 9
  • iOS 10
  • iOS 11
  • iOS 12

Android:

  • Jellybean
  • KitKat
  • Lollipop
  • Marshmallow
  • Nougat
  • Oreo
  • Pie

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