Mobile Deposit - Frequently Asked Questions

Mobile Deposit FAQ's

•  What is Mobile Deposit?

  Mobile Deposit allows you to take pictures of the front and back (must be endorsed) of a check payable to you and make an instant deposit to your account. You must be a member in good standing with the credit union to use mobile deposit.

•  What are the deposit limits?

  $2,500 maximum per transaction
  $2,500 maximum per business day
  $5,000 maximum per 30 calendar days

•  When will my check be credited to my account?

  Checks deposited Monday – Friday (excluding holidays) before 4:00 pm will be available in your account the next business day.  All other deposits will be available within two business days.  

•  Is depositing my check with a mobile device safe?

  Yes. The link between your mobile device and our mobile deposit site are encrypted to industry standards. Your scanned check is secure and protected through this link.

•  What are some tips for using mobile deposit?

  Endorse your check just as if you are bringing it to a teller. Image quality is key to successfully making a mobile deposit. Be in a well-lit area, avoid casting shadows, and be willing to retake an image if your device’s camera isn’t focusing properly. The quality of the check also plays a part. Ideally, an image of the check should be clear and the necessary parts of the check should be in its respective places. Persistence and patience may be required to get a good image.

•  What if the handwriting on my check isn't legible?

  If the system is unable to read the check information, an error message will display. In that case, you may deposit the check at a branch or send by mail.

•  My check was written more than six months ago. Can I still deposit it?

  No. The check is considered "stale-dated". We recommend that you contact the person who issued the check and request a new check with a current date.

•  I have a check made payable to someone else. Can I deposit it into my account?

  No. This is considered a third-party check. Only checks made payable to the account holder(s) are accepted.

•  What do I do with the check after it's been deposited?

  We recommend that you store your original check in a safe place for up to 60 days. Do not write VOID across the front of it or destroy it until after this period. Be sure the check is not rescanned or deposited elsewhere unless Community 1st Credit Union specifically instructs you otherwise.