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Digital Banking Upgrade FAQ's

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Digital Banking Upgrade FAQ's

At C1st, one of our five brand promises is having the right technology for today and tomorrow. We’re excited to announce we are providing our members with an upgraded Online & Mobile Banking experience you are sure to love, coming in October.   You'll 'C' the Difference!

Why is C1st changing my online banking?

We are upgrading our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. Our new online banking system offers robust online banking functionality on all of your devices, and will enable you to bank anytime, anywhere like never before.

When will the upgrade take effect?

The online banking upgrade is scheduled for October 20, 2020. Please note that online bill pay may be unavailable in the days immediately preceding the upgrade, during which time your scheduled payments will still be processed, but new payments cannot be scheduled.

Is there any action required to start using the new experience?

Yes, it is important that you either update or validate your contact information before October 1, 2020 in order to enable you to log into the new system. You can update your contact information in-branch or by taking the following steps within your current online or mobile banking:

To update your contact information in online banking:

  • Click on Settings
  • Enter your most recent contact information
  • Click Submit

To update your contact information in mobile banking:

  • Click on Settings
  • Click on Profile
  • Enter your most recent contact information
  • Click Submit

Will I have to re-register for online banking?

No, if you already registered, you will still have access. You will need to setup a new password. You may use your current or past password.

Will my transaction history transfer over to the new system?

Yes, you'll have access to the past 90 days of transaction history.

Will I have access to my e-statement history?

Yes, you will also have access to past e-statements, if you are an e-statement subscriber. To subscribe to paperless e-statements, please click here to sign up within your current online banking, email us at memberservice@c1stcu.com or call us at 866.360.5370.

Is there an online resource for help?

Yes, there is a “help” button available in the menu.

Are there minimum browser requirements for this new system?

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. Browsers below the following requirements will not provide functionality: Internet Explorer – Version 11 and below, Firefox – Version 24 and below, Chrome – Version 30 and below, Safari – Version 6 and below. 

Can I use this on my phone/tablet?

Absolutely. Our new online banking system will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

What is a unified experience?

A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.